Shipping policy

Shipping Policy

Thank you for shopping with megoha.com. We are committed to processing and delivering your order as quickly and reliably as possible.

1. Shipping Destination

We currently ship orders to addresses within Germany.

If you are located outside Germany and would like to know whether delivery is available to your location, please contact us before placing your order.

2. Shipping Costs

We offer free standard shipping on orders over €50 within Germany.

For orders of €50 or less, standard shipping charges apply. Any applicable shipping charge will be clearly displayed at checkout before you complete your purchase.

3. Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or German public holidays. Processing may take longer during periods of unusually high order volume.

4. Delivery Time

After your order has been processed and shipped, standard delivery within Germany generally takes approximately 4–8 business days.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier disruptions, severe weather, public holidays, incorrect or incomplete delivery information, or other circumstances outside our control.

5. Tracking Information

When tracking information is available for your shipment, we will send it to the email address provided with your order.

You can use the tracking information provided in your shipping confirmation to follow the progress of your delivery.

6. Incorrect or Incomplete Delivery Information

Please make sure that your shipping address and contact information are correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping costs may apply if the order needs to be reshipped.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at support@megoha.com.

Please provide your order number so that we can review the shipment status and assist you.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the damaged item and contact us as soon as possible at support@megoha.com.

We will review the issue and work with you to provide an appropriate solution.