Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from megoha.com. If you are not satisfied with your order, you may request a return in accordance with the policy below.

1. Return Window

You may request a return within 30 days from the date you receive your order.

To be eligible for a return, the item must be:

Unused and unworn
In its original condition
In its original packaging
Returned with all original tags, accessories, and included items

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at support@megoha.com and provide:

Your order number
The name of the item you wish to return
The reason for the return

We will review your request and provide the return instructions, including the return address.

Please do not send an item back before contacting us and receiving return instructions.

3. Return Shipping Costs

For returns due to a change of mind, incorrect size, or another reason not caused by an error on our part, the customer is responsible for the return shipping cost.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. In these cases, we will cover the reasonable return shipping cost and arrange an appropriate replacement or refund.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, the refund will be processed within 5 business days to the original payment method used for the purchase.

Your bank or payment provider may require additional time to reflect the refund in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at support@megoha.com as soon as possible.

Please provide your order number and, where possible, photographs showing the package and the issue with the item.

After reviewing the issue, we will arrange an appropriate replacement or refund at no additional cost to you.

6. Non-Returnable Items

Items that have been used, worn, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

If a product has specific return restrictions, those restrictions will be clearly stated on the relevant product page before purchase.

7. Refunds for Returned Items

Approved refunds will be issued to the original payment method used for the purchase.

The original shipping charge, if any, may not be refundable unless the return is due to an incorrect, damaged, or defective item or otherwise required by applicable law.