Frequently Asked Questions

Orders & Products

What kind of products do you sell?
We sell military-themed DIY building block toys, children's dress-up items, action figures, model vehicles and other adventure-themed toys. Products are intended for play, building, display and imaginative role-play.

Are these real weapons or functional equipment?
No. Products sold as toys or building sets are non-functional items intended for play, building or display.

Can I change or cancel my order?
Contact us as soon as possible at support@megoha.com with your order number. We can only make changes or cancellations before an order has shipped.

Shipping

Do you offer free shipping?
We offer free standard shipping within Germany on orders over €50. For orders of €50 or less, standard shipping charges apply and will be clearly shown at checkout before you complete your purchase.

How long will my order take to arrive?
Please see our Shipping Policy for the current handling and delivery estimates applicable to your destination.

How do I track my order?
You'll receive a shipping confirmation email with tracking information when your order ships. You can also visit our Order Tracking page.

Returns & Refunds

What is your return policy?
We offer a 30-day return period, subject to the conditions stated in our Return & Refund Policy.

How do I start a return?
Contact support@megoha.com with your order number and the item(s) you would like to return. We'll provide the applicable return instructions.

Payment

What payment methods do you accept?
Available payment methods are shown securely at checkout.

Is checkout secure?
Payments are processed through Shopify's supported secure payment infrastructure and the payment methods enabled for the store.